Legal & Compliance

Privacy Policy

Please read our privacy policy carefully to understand how we handle your data.

Effective & Last Updated: September 2026

Key Privacy Points

Understanding how we handle your data

Data Collection

Information we collect and how we use it to deliver our commercial services.

Data Security

How we protect your personal and commercial business information with encryption.

Data Privacy

Your statutory privacy rights under UK GDPR and our strict compliance measures.

Data Access

How you can access, update, and control the records we hold on your business.

NEXUS SOLUTIONS CORP LIMITED ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your personal and business data when you use our website, utility brokerage services, broadband solutions, and custom web development services.

1 Information We Collect

We collect and process personal and business data necessary to provide our commercial services:

Identity & Contact Data

Name, business name, job title, contact email, business phone number, registered and operational addresses.

Utility & Metering Data

Recent utility bills (electricity, gas, water, broadband), meter serial numbers (MPAN/MPRN), historical consumption data, supply point details, and current contract end dates.

Technical & Payment Data

Payment and billing details (processed securely via Stripe for digital/web services), IP addresses, browser types, and website usage statistics collected via cookies.

Web Development Project Data

Content, brand assets, technical requirements, and communication logs provided for custom website creation.

2 How We Use Your Information

We process your data for clear operational and legal reasons:

Utility Brokerage & TPI Services: To review consumption, negotiate commercial tariffs on your behalf with UK energy, water, and broadband suppliers, and execute contract switches.
Web Development Services: To deliver, host, and maintain custom web design, software development, and digital solutions.
Payment Processing: To process transactions for web development and digital services securely via our payment gateway (Stripe).
Compliance & Legal Obligations: To comply with Ofgem guidelines, Energy Ombudsman requirements, UK GDPR laws, and maintain accurate administrative records.
Customer Communication: To respond to inquiries, send contractual updates, manage account renewals, and address complaints.

3 Legal Basis for Processing

We process your data under the following legal grounds:

Contractual Necessity To perform services requested by you (e.g., utility procurement or website development).

Legitimate Interests To provide effective broker-led negotiation, account management, and service improvement without overriding your privacy rights.

Legal Compliance To adhere to regulatory rules enforced by UK authorities, including Ofgem and HMRC.

Consent Where you have explicitly given us permission to contact you or place non-essential website cookies.

4 Data Sharing & Third Parties

We do not sell or rent your personal information to third parties. We share data strictly to fulfill our services:

Energy & Utility Suppliers: Sharing meter data, bills, and authority letters with UK gas, electricity, water, and broadband providers to obtain tailored quotes and execute contracts.
Payment Gateway (Stripe): Sharing billing details with Stripe to process payments securely. Stripe handles all payment details in accordance with strict PCI-DSS compliance.
Regulatory Bodies: Disclosing information to Ofgem, the Energy Ombudsman, or law enforcement if required by law or to resolve legal disputes.
Subcontractors & IT Providers: Sharing relevant data with trusted web hosting, cloud storage, and technical partners under strict data processing agreements.

5 Data Security & Storage

We implement strict technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. All billing and card processing operations are handled using encrypted industry-standard protocols. Personal and business data is retained only for as long as necessary to fulfill the operational, legal, and regulatory purposes set out in this policy.

6 Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

Right of Access: Request copies of the personal data we hold about you.

Right to Rectification: Request correction of inaccurate or incomplete information.

Right to Erasure: Request deletion of your data, subject to regulatory retention obligations.

Right to Restrict Processing: Request limited processing of your personal data under certain conditions.

Right to Object: Object to our processing of your data based on legitimate interests or direct marketing.

Right to Data Portability: Request transfer of your data to another provider in a machine-readable format.

To exercise any of these rights, please contact our team at corr@nexsolcorp.com.

7 Cookies and Tracking

Our website uses essential and analytical cookies to enhance your browsing experience and analyze site traffic. You can adjust your browser settings to block non-essential cookies at any time.

8 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in regulatory compliance, legal mandates, or operational updates. All revisions will be posted on this page with an updated "Effective Date."

9 Contact & Supervisory Authority

If you have questions about this policy or wish to submit a data protection inquiry, please contact:

Data Protection Officer

NEXUS SOLUTIONS CORP LIMITED

Email: corr@nexsolcorp.com

Address: 210 Spring Bank, Hull, England, HU3 1NP

If you believe we have not processed your data in compliance with UK law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.